๐ฌ Tippica Item Support Policy
Version 1.0 — Effective Date: November 12, 2025
Welcome to Tippica Support — where creativity meets reliability.
At Tippica, we design high-quality, aesthetic, and animated Blogger templates that empower creators, businesses, and designers to stand out.
This page explains how Tippica item support works, what’s included, and what’s not — so you know exactly what kind of help to expect after purchasing our templates.
๐งก What You Can Expect
When you purchase a template from Tippica, you gain access to our dedicated item support service.
This means our team will be available to:
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Help you use your purchased item correctly.
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Answer questions about template features and setup.
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Provide bug fixes and updates when necessary.
Our goal is to make sure every Tippica product delivers the smooth, elegant experience we promise.
๐งพ Support Summary
| Feature | Free Templates | Premium Templates |
|---|---|---|
| Product Updates | ✅ Included (when available) | ✅ Lifetime updates |
| Access to Support Team | ❌ Not included | ✅ Included |
| Technical Questions | ❌ Limited | ✅ Full assistance |
| Bug Fixes | ❌ Not included | ✅ Included |
| Third-Party Assets Help | ❌ Not included | ✅ Limited |
| Customization Requests | ❌ Not included | ๐ฐ Available (paid service) |
๐ Read Documentation First
Before reaching out for support, please check the template documentation or FAQ section.
We make sure every product includes detailed setup instructions, customization guidance, and troubleshooting tips.
Most common questions are already answered there — it saves you time and helps us respond faster to others.
๐ ️ What’s Included in Tippica Item Support
1. Support Period
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Support for premium templates begins on the date of purchase.
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Response times vary depending on the number of requests, but we aim to respond within 24–48 hours (Monday–Saturday).
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Additional paid support or customization is available upon request.
2. General Guidance
We’ll help you understand:
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How to install and activate your template.
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How to customize the layout, fonts, colors, and buttons.
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How to make your blog look exactly like the live demo.
We may respond through email or direct you to helpful resources such as documentation or tutorials.
3. Technical Questions
During your active support period, Tippica will:
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Answer technical questions about built-in features.
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Provide guidance for small template adjustments.
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Help with issues related to widgets or integrations included with the template (e.g., contact form, sliders, or icons).
4. Bug Reports
You can report template bugs or small defects, and we’ll assist in fixing them as part of our support service.
If a bug fix requires a major update, we’ll release a new version and notify all customers via email.
5. Template Updates
We regularly update our templates to improve performance, design, and compatibility with Blogger.
Please note that development and testing take time — update speed may vary depending on the item.
๐ซ What’s Not Included in Support
1. Customization Requests
Item support does not include changing or adding new features beyond what’s described on the product page.
For advanced customization, you can request paid custom services directly from our team.
2. Installation Services
Our support does not cover full template installation on your blog.
Basic knowledge of Blogger is required.
However, we offer optional paid installation service for users who prefer professional setup.
3. External Software & Hosting
We are not responsible for issues related to:
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Your hosting server or domain settings.
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Third-party scripts or tools you’ve added manually.
Please contact your hosting or service provider for such problems.
4. Refunds
As all Tippica products are digital downloads, refunds are not available once a product has been delivered — except in cases of duplicate payment or technical error.
๐ What’s Always Included for All Users
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Templates that work exactly as shown in the demo.
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Free updates when available (for both free and premium templates).
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Secure and safe downloads from Tippica.com.
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Helpful documentation and aesthetic design guides.
⚡ Fair Use Policy
To ensure fair service to all our users:
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Support requests should be relevant to the purchased product.
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Repeated or unrelated inquiries may receive delayed responses.
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Custom coding requests fall under paid service.
๐ฉ Contact Tippica Support
If you need help, please contact us at:
๐ง support@tippica.com
Include:
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Template name or order number
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Description of the issue
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Screenshot or demo link (if available)
We’ll do our best to get back to you within 24 hours.
